Industry-Specific Business

Salon & Spa Business Operations

Turn a busy salon into a profitable, well-run business

12 lessons4 modules9h 20m durationbeginner level

Instructor: StretchLearn Faculty

About this course

This course shows salon and spa owners how to run the four levers that actually decide profit: the appointment book, retail and service add-ons, the compensation model that pays staff fairly without bleeding margin, and a designed client experience that lifts rebooking and referrals. Every module uses real software, real benchmark numbers, and worked examples from a recurring case salon.

Curriculum

Module 1: Engineering the Appointment Book3 lessons

Utilization: The Number That Decides ProfitPreview45m
Killing No-Shows and Late Cancellations🔒45m
Choosing and Configuring Salon Software🔒45m

Module 2: Retail and the Average Ticket3 lessons

Why Retail Is the Hidden Profit Center🔒50m
The Prescription Conversation and Service Add-Ons🔒45m
Merchandising, Inventory, and Retail Incentives🔒45m

Module 3: Compensation Models That Pay Fairly Without Killing Margin3 lessons

The Four Core Compensation Models🔒50m
The Math: Modeling Pay Against Margin🔒50m
Building a Pay Plan That Retains Talent🔒45m

Module 4: Designing the Client Experience for Retention3 lessons

Retention Math and the Five Touchpoints🔒50m
The Consultation and the In-Salon Experience🔒45m
Rebooking, Loyalty, and Reputation🔒45m